Frequently Asked Questions
What information can you provide regarding shipping modes and charges?
Normally, we ship through reputable couriers such as DHL, FEDEX, UPS, TNT, or via post upon specific request from clients.
Do you hold ISO 9001, ISO 13485, or CE approvals?
Our products are manufactured under strict quality standards. We provide professional medical device solutions that comply with international requirements.
What is the minimum order quantity (MOQ)? Do you provide samples?
We generally expect minimum orders to be at least US$500. However, we support smaller sample orders for initial market testing. Free samples can be offered, though the freight cost is covered by the customer.
Can I purchase products that are similar to your catalogue but not explicitly shown?
Yes, you can. Simply send us pictures or samples of the items you need. Please note that custom requests may require additional delivery time.
Are the listed products currently in stock?
Generally, we maintain stock for most listed products as they are produced monthly. Inventory levels vary based on sales conditions, so we recommend confirming with our team for accurate availability.
What are your accepted payment terms and methods?
For payments under US$800, 100% advance is required. For orders over US$800, we accept 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
HBM Medical
