Frequently Asked Questions
What information can you provide regarding shipping modes and charges?
We normally send products through couriers such as DHL, FEDEX, UPS, TNT, etc., or via post upon specific request from our clients.
Do you hold industry standard approvals such as ISO9001, ISO 13485, or CE?
Yes, we maintain rigorous quality standards and follow international protocols for our medical instruments to ensure safety and reliability.
What is the minimum order quantity (MOQ) and do you provide free samples?
We generally expect minimum orders to be at least US$500. However, for initial market testing, we can accommodate smaller sample orders. Free samples may be offered, though freight costs are covered by the customer.
Can I purchase products that are similar to your catalogue but not explicitly shown?
Certainly. You can send us pictures or physical samples of the items you require. Please note that custom or non-catalogue items may require a slightly longer delivery time.
Are your listed products in stock and what are the payment terms?
We generally maintain stock for listed products with monthly production cycles. For payments under $800, we require 100% in advance. For orders over $800, a 30% T/T deposit is required, with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
How do you ensure the material quality of the OLIF Instrument set?
Our OLIF Instrument sets are manufactured using high-grade stainless steel, ensuring durability and compliance with surgical requirements.
HBM Medical
