Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges are calculated based on weight and destination.
Q2: Do you have ISO9001, ISO 13485, or CE approvals?
A: Yes, our products are manufactured under strict quality control systems and we hold international certifications including ISO and CE standards to ensure medical safety.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect minimum orders to be around US$500. However, we offer sample orders for initial market testing. We provide free samples, but the freight cost is covered by the customer.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course, you can send us pictures or samples for reference. Custom production may take slightly longer for delivery.
Q5: Do you have stock for listed products, or they are newly produced?
A: We maintain stock for most standard items for quick delivery. Newly produced items or custom orders depend on the specific production schedule.
Q6: What are your terms of payment?
A: We typically accept T/T, L/C, or other common payment methods as negotiated per order size and requirements.
HBM Medical
