Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Do you have ISO9001, ISO 13485, CE approvals?
Yes, we maintain international quality certifications to ensure the highest standards for our medical devices.
What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders for testing. We can offer free samples, but the cost of freight is not included.
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note this may require a slightly longer delivery time for customization.
Do you have stock for listed products, or they are newly produced?
Generally, we maintain stock for listed products produced monthly. Availability depends on sales conditions; please contact our sales team for accurate inventory.
What are your terms of payment?
Payment <= 800USD: 100% in advance. Payment > 800USD: 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
HBM Medical
