◈ Frequently Asked Questions
Q1: Could you provide information on shipping modes and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges vary based on weight and destination.
Q2: Do you hold ISO9001, ISO 13485, or CE approvals?
A: Yes, our products and manufacturing processes adhere to international standards including ISO 9001 and ISO 13485 for medical devices, and we maintain relevant CE certifications.
Q3: What is the minimum order quantity (MOQ)? Do you provide samples?
A: We generally expect minimum orders of at least US$500. However, we support smaller sample orders initially for market testing. Free samples may be offered, though freight costs are covered by the customer.
Q4: Can I purchase products that are similar to your catalog but not listed?
A: Yes, we can accommodate such requests. Please send us pictures or samples. Note that custom or unlisted items may require additional delivery time.
Q5: Do you have stock for listed products? What are your payment terms?
A: We maintain monthly production stock for most listed items, though it varies by sales volume. Payment: 100% in advance for orders under $800. For orders over $800, 30% T/T in advance and balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: What materials are used in your orthopedic implants?
A: Our implants, such as the pressure locking plates, are primarily manufactured using high-grade Titanium Alloy to ensure biocompatibility and mechanical strength required for medical procedures.
HBM Medical
