Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges depend on the destination and weight.
Q2: Do you hold ISO9001, ISO 13485, or CE approvals?
Yes, our manufacturing processes and products are strictly managed under international standards with relevant certifications for medical devices.
Q3: What is the minimum order quantity (MOQ)? Do you offer samples?
We expect minimum orders to be at least US$500. However, for testing purposes, we provide smaller sample orders. Free samples are available, though freight costs are covered by the customer.
Q4: Can I order similar products not shown in the current catalogue?
Certainly. You can send us pictures or physical samples, and we can accommodate custom requirements, though delivery time may be slightly extended.
Q5: What are your payment terms and inventory status?
We generally maintain stock for monthly produced items. Payment for orders under $800 is 100% in advance. For larger orders, 30% T/T in advance is required. We accept L/C, T/T, Western Union, and PayPal.
Q6: How do you ensure product quality?
All products undergo rigorous quality control inspections during and after production to ensure they meet clinical safety and durability standards for orthopedic use.
HBM Medical
