Frequently Asked Questions
Q1: Could you please provide information on shipping modes and charges?
We typically ship via international couriers such as DHL, FedEx, UPS, and TNT, or via standard post upon client request.
Q2: Do you hold certifications like ISO9001, ISO 13485, and CE approvals?
Yes, our products meet international quality standards and hold the necessary industry certifications.
Q3: What is the minimum order quantity, and do you provide free samples?
We generally request a minimum order of US$500. However, we are open to smaller sample orders for market testing. Free samples are available, though shipping costs are the responsibility of the client.
Q4: Can I purchase products that are similar to your catalogue but not listed?
Absolutely. Please provide us with images or technical specifications, and we will do our best to accommodate your custom requirements. Please note this may require a longer lead time.
Q5: Do you have stock available, and what are your payment terms?
We maintain regular monthly production and typically keep stock, but availability varies based on current sales. For orders under $800, payment is 100% in advance. For orders over $800, we require a 30% T/T deposit with the balance due before shipment. We accept T/T, Western Union, and PayPal.