Q1: Would you please give some information on shipping mode and charges?
Normally we send through secure international couriers like DHL, FEDEX, UPS, TNT, or by post/cargo flights upon direct request from our clients. Delivery charges vary depending on weight, volume, and destination region.
Q2: Do you hold global manufacturing approvals such as ISO 9001, ISO 13485, and CE certifications?
Yes, all our medical devices and orthopedic implants are manufactured in strict compliance with ISO 9001 and ISO 13485 quality standards. Relevant cleanroom facilities and orthopedic products are fully certified and inspected regularly for global market conformity.
Q3: What is the minimum order quantity (MOQ)? Do you provide sample pieces?
We expect a standard initial wholesale order value of at least US$500. However, we understand that medical institutions and commercial distributors need to inspect products first. We can offer free samples to eligible partners, though global freight costs are to be covered by the client.
Q4: Can I source customized items that are not featured on your regular list?
Absolutely. We accept custom manufacturing requests based on your specialized technical blueprints, drawings, or reference samples. Please note that specialized custom manufacturing processes and tooling setup may extend production delivery timelines.
Q5: Are the listed products readily available in stock, or are they built to order? What are the payment terms?
Generally, we keep standard stock levels for high-demand items produced in monthly batches. Stock status fluctuates, so we advise consulting our sales team for exact availability. For orders ≤ $800 USD, 100% advance payment is required. For orders > $800 USD, terms are 30% T/T deposit in advance, with the balance cleared prior to dispatch. We accept T/T, L/C, Western Union, and PayPal.
Q6: What packaging standards are used to guarantee product safety during transport?
All orthopedic implants and devices are sealed in double-barrier clinical sterile packaging inside rigid shockproof boxes. This ensures that the products arrive in flawless condition, completely safe for transit and sterile storage.
HBM Medical
