Frequently Asked Questions
Q
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products comply with international standards and hold corresponding ISO9001, ISO 13485, and CE quality management and safety approvals.
Q
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. We could offer free samples, but do not pay the cost of freight.
Q
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Generally, we have stock for every listed product, which are produced monthly, depending on sales condition. Better to ask our sales representative for accurate inventory information. Payment <= 800 USD, 100% in advance. Payment > 800 USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, PayPal, etc.
Q
What materials are mainly used in your orthopedic products?
Our external fixators and orthopedic medical devices are primarily constructed from high-grade medical Stainless Steel and Titanium alloy to ensure high strength, biocompatibility, and long-term durability.
HBM Medical
