Frequently Asked Questions
Q
Would you please give some information on shipping mode and charges? A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Q
Do you have ISO9001, ISO 13485, CE approvals? A: Yes, our products adhere to international quality standards including ISO and CE certifications.
Q
What is the minimum order that we can place? Do you provide free samples? A: We expect your minimum orders to be least at US$500. We could offer the free samples, but do not pay the cost of freight.
Q
Can I buy products not shown but similar to your catalogue? A: Of course you can, just send us pictures or samples. Please note this may require additional production time.
Q
Do you have stock for listed products, or they are newly produced? A: Generally, we have stock for every listed product. It is recommended to ask our sales representative for accurate inventory information.
Q
What are your terms of payment? A: Payment <=800USD, 100% in advance. Payment >800USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, PayPal etc.