Frequently Asked Questions
Q: Shipping mode and charges?
We typically ship via reliable international couriers such as DHL, FedEx, UPS, or TNT. Shipping costs depend on the destination and order volume.
Q: Do you have ISO and CE approvals?
Yes, we adhere to strict quality standards and hold necessary industry certifications, including ISO 9001 and ISO 13485, ensuring our products meet international medical requirements.
Q: What is the minimum order quantity? Do you provide samples?
Our minimum order requirement is US$500. We understand the need to test our products, so we are happy to provide samples; however, the client is responsible for the freight costs.
Q: Can I request products not shown in your catalogue?
Yes, we support custom requests. Please send us detailed pictures or samples. Please note that custom production may require additional lead time.
Q: What are your terms of payment?
For orders under US$800, we require 100% payment in advance. For orders over US$800, we require a 30% T/T deposit with the balance due before shipment. Accepted methods include L/C, T/T, Western Union, and PayPal.
Q: Is the inventory readily available?
Generally, we maintain stock for most listed products as they are produced monthly. However, availability varies based on current sales, so we recommend contacting our sales team for precise inventory status.
HBM Medical
