Q1
Would you please give some information on shipping mode and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges are determined based on destination, shipment volume, and preferred delivery schedule.
Q2
Do you have ISO9001, ISO 13485, and CE approvals?
Yes, our products are manufactured under rigorous quality systems in strict compliance with ISO 9001, ISO 13485, and CE international medical standards to guarantee safe, reliable, and premium performance.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers may need to place smaller sample orders in the beginning to test our products in their local markets. We can offer free samples, but the cost of freight is to be paid by the buyer.
Q4
Can I buy products not shown in your catalogue but similar to them?
Of course you can. Simply send us your detailed pictures or physical samples, and we will evaluate and process your request. Please note that custom development or sourcing may require slightly longer lead times.
Q5
Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we maintain stock for every listed product, replenished on a monthly basis, though availability depends on ongoing sales demand. For accurate real-time inventory, please consult our sales representatives.
Payment Terms: For orders below or equal to 800 USD, 100% advance payment is required. For orders exceeding 800 USD, 30% T/T in advance is required, with the remaining balance due before shipment. Accepted payment methods include L/C, T/T, Western Union, and PayPal.
HBM Medical
